Disgusting Work Ethics
Thursday, July 16th, 2009I am appalled by the way a colleague responded to the demands of work.
The night shift is finishing in about 15-minutes. The night work was relatively light and easy compared to a regular manic night shift. While everybody milled around the desk preparing for the imminent hand-over, the ambulance turned into the entrance with a patient on a long-board, c-spine collar and head-blocks. As night charge nurse, I approached the ambulance crew with a questioning look and expression of concern. The paramedic picked-up my concern and said that what we see is simply a precaution. A brief hand-over from ambulance crew to me made everything clear. The patient was side-swiped by a slow-moving car. He was found by the crew sitting and moving in the sidewalk where the accident happened. He is not complaining of any pain nor is showing any signs of neurovascular injury or deficit. He is fully alert and conscious. Paramedic crew on-scene assessment found him to be ok but due to the mechanism of injury they are compelled to follow procedure no matter how silly it may be.
I then decided to put the patient in the nearest available acute and high dependency room. I called the room nurses assigned to that room to briefly inform her of the patient’s case. The response I got from her is “Oh please do not put him in that room, it is now almost 7′0 clock! He should be in the trauma room by the looks of it.” She dramatically said this statement while in hearing distance of the patient and his father. I am just so appalled by her reaction. I countered with “We do not have a choice, do we?!”
With that answer, I then immediately called two Emergency Doctors and with the help of the ambulance guys, managed to log-roll and quickly clear the apparent injuries masked by the packaging. Within fifteen-minutes from arriving, the patient was made comfortable, seen and triaged by the AE & Ambulance team and was sent to radiology for precautionary x-rays all without the room nurse getting involved of even saying hello to the patient. What a attitude towards patients and a truly disgusting work ethics.
The good side to these distressing revelations is the fact that, as a response, most trusts have made positive actions to improving their services.